:root{--ink:#192d30;--muted:#697b7c;--green:#176b5b;--line:#e4ebe8;--bg:#f6f8f6;font-family:system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);font-size:14px}
*{box-sizing:border-box}body{margin:0;background:var(--bg)}button,input,select,textarea{font:inherit}button,a,input,select,textarea{outline-offset:3px}button{cursor:pointer}a{color:inherit;text-decoration:none}[hidden]{display:none!important}
.app-header{height:86px;padding:0 36px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.brand{display:flex;align-items:center;gap:12px;font-size:20px;font-weight:800;letter-spacing:2px}.brand-symbol{background:var(--green);color:#fff;border-radius:13px;width:43px;height:43px;display:grid;place-items:center;font-size:26px}.brand small{display:block;font-size:11px;letter-spacing:.4px;font-weight:500;color:var(--muted);margin-top:3px}.demo-badge{border:1px solid var(--line);border-radius:30px;padding:8px 12px;color:var(--muted);font-size:12px}.demo-badge i{display:inline-block;width:6px;height:6px;background:#ca973e;border-radius:50%;margin-right:5px}
main{max-width:1600px;margin:auto;padding:36px}.heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:26px}.eyebrow{font-size:10px;letter-spacing:1.7px;font-weight:750;color:var(--green)}h1{font-size:32px;letter-spacing:-1px;margin:8px 0 7px}h2{font-size:23px;margin:6px 0 0}.heading p{color:var(--muted);margin:0}.actions{display:flex;gap:10px;flex-shrink:0}.primary,.secondary{min-height:43px;padding:10px 17px;border-radius:9px;font-weight:650;border:1px solid var(--line)}.primary{background:var(--green);border-color:var(--green);color:#fff}.primary:hover{background:#115345}.secondary{background:#fff;color:var(--ink)}.secondary:hover{background:#edf3ef}
.board{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:0 6px 22px #20382b05}.toolbar{padding:18px 20px;display:flex;align-items:center;gap:14px;flex-wrap:wrap;justify-content:space-between}.date-controls{display:flex;align-items:center;gap:10px}.date-controls form{margin:0}.date-controls input{border:0;font-weight:700;font-size:16px;color:var(--ink);padding:4px}.arrow{width:28px;height:28px;display:grid;place-items:center;border:1px solid var(--line);border-radius:6px;font-size:23px;line-height:1}.today{font-size:12px;border:1px solid var(--line);padding:7px 11px;border-radius:6px}.filters{display:flex;padding:3px;background:#f1f4f1;border-radius:8px;gap:2px}.filters button{border:0;background:transparent;border-radius:6px;padding:7px 12px;color:var(--muted);font-size:12px;font-weight:600}.filters .active{background:white;color:var(--green);box-shadow:0 1px 4px #18322212}.count{color:var(--muted);font-size:12px}
.timeline-scroll{overflow-x:auto;max-width:100%}.timeline{min-width:calc(210px + var(--hours)*96px)}.time-header,.person-row{display:flex}.time-header{background:#fafcf9;height:44px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);font-size:11px;color:var(--muted);font-weight:650}.person-col{width:210px;min-width:210px;position:sticky;left:0;z-index:3;background:white;border-right:1px solid var(--line);padding:16px;display:flex;gap:10px;align-items:center}.time-header .person-col{background:#fafcf9}.hour-track{display:flex;flex:1}.hour-track span{width:calc(100%/var(--hours));padding:14px 0 0 8px;border-right:1px solid var(--line)}.group-label{font-size:9px;letter-spacing:1.4px;font-weight:750;background:#f5f8f5;color:var(--muted);padding:9px 16px;border-bottom:1px solid var(--line)}.person-row{border-bottom:1px solid var(--line)}.person-col b{font-size:12px;display:block}.person-col small{color:var(--muted);font-size:10px;display:block;margin-top:4px}.avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex-shrink:0;font-size:12px;background:#edf4ef;color:var(--green)}.avatar.doctor{background:#eef0fa;color:#6365a3}
.event-track{flex:1;position:relative;background:repeating-linear-gradient(to right,transparent 0,transparent calc(100%/var(--hours) - 1px),var(--line) calc(100%/var(--hours) - 1px),var(--line) calc(100%/var(--hours)))}.event{position:absolute;height:70px;border-radius:6px;border:1px solid #cce3d6;border-left:3px solid #35846b;background:#eaf5ee;color:#205a45;padding:7px 8px;text-align:left;overflow:hidden;min-width:0}.event:hover{filter:brightness(.97);box-shadow:0 2px 8px #0001;z-index:2}.event.doctor{background:#f0f0fb;border-color:#dbd9ed;border-left-color:#7974b2;color:#5b5685}.event-time{display:block;font-size:10px;font-weight:600;white-space:nowrap}.event strong{display:block;font-size:12px;margin:3px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.event-service{font-size:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.board-footer{padding:13px 20px;display:flex;justify-content:space-between;gap:12px;color:var(--muted);font-size:11px}.legend{display:inline-block;width:8px;height:8px;border-radius:2px;margin-right:4px}.legend.doctor{background:#a29dcf}.legend.technician{background:#6fae8f;margin-left:16px}.footnote{font-size:11px;color:var(--muted);margin-top:18px}.notice{background:#eaf5ee;border:1px solid #cce3d6;padding:12px 15px;border-radius:8px;margin-bottom:18px;color:var(--green)}
dialog{border:1px solid var(--line);border-radius:16px;box-shadow:0 18px 90px #142c3040;padding:26px;width:530px;max-width:calc(100% - 28px);max-height:90vh;overflow:auto;color:var(--ink)}dialog::backdrop{background:#192d3060;backdrop-filter:blur(3px)}.dialog-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px}.close{border:0;background:#f2f5f2;border-radius:50%;width:30px;height:30px;font-size:23px;color:var(--muted)}label{display:block;font-size:12px;font-weight:600;margin-bottom:16px}input:not([type=checkbox]),select,textarea{display:block;width:100%;border:1px solid #d7e0db;border-radius:8px;padding:11px 12px;margin-top:7px;background:white;color:var(--ink)}textarea{resize:vertical}em{font-style:normal;color:var(--green)}.optional{font-size:11px;font-weight:400;color:var(--muted)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}.field-note{color:var(--muted);font-size:11px;line-height:1.7;margin:-7px 0 17px}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;border-top:1px solid var(--line);padding-top:18px;margin-top:22px}.checkbox{display:flex;gap:8px;align-items:center}.error{padding:12px;background:#fff0ed;color:#9d4039;border-radius:8px}dl{display:grid;grid-template-columns:140px 1fr;gap:16px;font-size:13px}dt{color:var(--muted)}dd{margin:0;overflow-wrap:anywhere}.note-text{white-space:pre-wrap}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}
@media(max-width:700px){.app-header{padding:0 18px;height:72px}.brand{font-size:17px}.demo-badge{font-size:10px;padding:6px 8px}.demo-badge i{display:none}main{padding:24px 16px}.heading{align-items:flex-start;flex-direction:column}.heading h1{font-size:28px}.heading p{font-size:12px}.actions{width:100%}.actions button{flex:1}.toolbar{padding:14px 12px;gap:12px}.date-controls{gap:5px}.date-controls input{font-size:14px}.count{margin-left:auto}.board-footer{flex-direction:column;padding:12px}.person-col{width:160px;min-width:160px;padding:12px}.timeline{min-width:calc(160px + var(--hours)*96px)}.form-grid{grid-template-columns:1fr}dialog{padding:20px}dl{grid-template-columns:110px 1fr}}
/* Khung CRM và các màn hình nghiệp vụ. */
.crm-shell{display:flex;min-height:calc(100vh - 86px)}.sidebar{width:196px;flex:none;background:#fff;border-right:1px solid var(--line);padding:22px 12px;display:flex;flex-direction:column}.sidebar nav{display:flex;flex-direction:column;gap:5px;position:sticky;top:20px}.sidebar nav a{display:flex;align-items:center;gap:12px;border-radius:9px;padding:12px 14px;color:var(--muted);font-size:13px;font-weight:600}.sidebar nav a span{font-size:19px;width:21px;text-align:center}.sidebar nav a:hover{background:#f1f5f2;color:var(--ink)}.sidebar nav a.selected{background:var(--green);color:#fff}.sidebar-note{margin-top:auto;padding:30px 14px 10px;font-size:11px;font-weight:700;color:var(--muted)}.sidebar-note small{display:block;font-weight:400;font-size:10px;line-height:1.7;margin-top:6px}.crm-main{padding:30px;flex:1;min-width:0;max-width:none;margin:0}.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}.stats-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.stat{display:block;background:white;border:1px solid var(--line);border-radius:13px;padding:23px 20px}.stat>span{display:block;color:var(--muted);font-size:12px}.stat strong{display:block;font-size:clamp(22px,2.3vw,34px);letter-spacing:-.8px;margin:13px 0 7px;overflow-wrap:anywhere}.stat strong.small{font-size:22px}.stat small{font-size:11px;color:var(--muted)}.stat.featured{background:var(--green);color:white;border-color:var(--green)}.stat.featured span,.stat.featured small{color:#d1e5df}.content-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:20px;margin-bottom:20px}.panel{background:#fff;border:1px solid var(--line);border-radius:13px;padding:22px;margin-bottom:20px;min-width:0}.content-grid>.panel{margin-bottom:0}.panel.compact{padding:14px 18px}.panel h2{font-size:16px;margin:0 0 20px}.panel-title{display:flex;gap:12px;align-items:center;justify-content:space-between;margin-bottom:20px}.panel-title h2{margin:0}.panel-title a{font-size:11px;color:var(--green)}.muted{color:var(--muted);font-size:12px}.list-item{display:flex;align-items:center;gap:12px;padding:14px 0;border-bottom:1px solid #edf1ee;font-size:12px}.list-item:last-child{border-bottom:0}.list-item div{flex:1;min-width:0}.list-item small{display:block;color:var(--muted);font-size:11px;line-height:1.6;margin-top:4px}.tag{background:#eff5f0;color:var(--green);border-radius:20px;font-size:10px;padding:5px 9px;white-space:nowrap;display:inline-block}.time-pill{background:#f1f5f2;padding:7px;border-radius:6px;color:var(--green);font-size:11px}.integration-strip{display:flex;flex-wrap:wrap;gap:16px;background:#edf3ef;border:1px solid var(--line);border-radius:10px;padding:16px;font-size:12px;color:var(--muted)}.integration-strip a{color:var(--green);font-weight:600;margin-right:20px}.source-row{display:flex;align-items:center;gap:10px;margin:18px 0;font-size:12px}.source-row>span{width:140px}.source-row>div{flex:1;height:7px;background:#edf3ef;border-radius:5px}.source-row i{display:block;height:7px;background:#74a28c;border-radius:5px}.bar-chart{display:flex;gap:16px;align-items:flex-end;min-height:195px;overflow:auto;padding:16px 4px 5px}.chart-column{display:flex;flex:1;min-width:50px;align-items:center;flex-direction:column;justify-content:flex-end}.chart-column>span{font-size:9px;color:var(--muted);white-space:nowrap}.chart-column>div{width:80%;max-width:48px;margin:7px 0;background:linear-gradient(#2c8c70,#77b598);border-radius:5px 5px 0 0}.chart-column small{font-size:10px;color:var(--muted)}.search-row{display:flex;align-items:center;gap:10px}.search-row>input{margin:0;flex:1;min-width:0}.search-row button,.search-row a{white-space:nowrap}.table-scroll{overflow:auto}table{border-collapse:collapse;width:100%;font-size:12px;text-align:left}th{font-weight:600;color:var(--muted);font-size:10px;white-space:nowrap;border-bottom:1px solid var(--line);padding:14px 12px;background:#fafcf9}td{padding:16px 12px;border-bottom:1px solid #edf1ee}td small{display:block;margin-top:5px}td a{color:var(--green)}.pipeline{display:grid;grid-template-columns:repeat(5,minmax(220px,1fr));gap:14px;overflow:auto;padding-bottom:15px}.pipeline-column{background:#eff3ef;border-radius:11px;padding:14px}.pipeline-column h2{font-size:12px;margin:0 0 15px}.pipeline-column h2>span{float:right;color:var(--muted)}.lead-card{background:white;border:1px solid var(--line);padding:14px;border-radius:9px;margin-bottom:12px}.lead-card h3{font-size:13px;margin:12px 0 8px}.lead-card p{font-size:11px;color:var(--muted);line-height:1.7}.lead-card small{font-size:10px;color:var(--muted)}.lead-card form{margin-top:12px}.lead-card select{font-size:11px;padding:8px}.lead-card button{font-size:10px;margin-top:8px;min-height:30px;padding:6px 10px}.period{display:flex;align-items:flex-end;gap:12px;margin-bottom:24px}.period label{margin:0;max-width:200px;flex:1}.section-gap{margin-top:25px!important}.back-link{display:inline-block;color:var(--green);font-size:12px;margin-bottom:18px}.note-entry{border-top:1px solid var(--line);padding-top:14px;margin-top:18px}.note-entry small{color:var(--muted);font-size:10px}.note-entry p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.7}.bill-line{display:grid;grid-template-columns:minmax(0,1fr) 65px 25px;gap:10px;align-items:center}.remove-line{border:0;color:#98564c;background:none;font-size:20px}.bill-total{font-size:17px;text-align:right;margin:24px 0}.bill-total b{color:var(--green)}.danger{color:#a44e47;background:#fff7f5;border:1px solid #f0deda;border-radius:6px;padding:7px 11px;font-size:11px}.push-right{margin-left:auto}.notice.neutral{background:#f0f4f8;color:#496473;border-color:#dce5ea;line-height:1.8;font-size:12px}.chat-messages{min-height:280px;max-height:440px;overflow:auto;padding:4px 0 18px;display:flex;flex-direction:column;gap:12px}.bubble{max-width:88%;border-radius:12px;padding:13px;background:#eff5f0;align-self:flex-start}.bubble.user{background:var(--green);color:white;align-self:flex-end}.bubble small{font-size:9px;opacity:.7}.bubble p{font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;margin:7px 0 0}.chat-empty{text-align:center;margin:auto;color:var(--muted);font-size:30px}.chat-empty h3{color:var(--ink);font-size:16px}.chat-empty p{font-size:12px}.bot-rules{color:var(--muted);font-size:12px;line-height:1.9;padding-left:18px}button:disabled{opacity:.5;cursor:default}
@media(max-width:1100px){.stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.stats-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.content-grid{grid-template-columns:1fr}.sidebar{width:165px}.sidebar nav a{padding:11px 9px;font-size:12px}.crm-main{padding:24px}.heading{flex-wrap:wrap}}
@media(max-width:700px){.crm-shell{display:block}.sidebar{width:auto;border-right:0;border-bottom:1px solid var(--line);padding:8px;position:sticky;top:0;z-index:8}.sidebar nav{flex-direction:row;overflow:auto;gap:3px}.sidebar nav a{flex-shrink:0;padding:8px 10px;gap:6px;font-size:11px}.sidebar-note{display:none}.crm-main{padding:20px 14px}.stats-grid,.stats-grid.three{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.stat{padding:16px 13px}.stat strong{font-size:22px}.stat span,.stat small{font-size:10px}.panel{padding:17px}.search-row{flex-wrap:wrap}.search-row>input{flex-basis:100%}.period{gap:8px;flex-wrap:wrap}.period label{min-width:120px}.content-grid{gap:14px}.list-item{flex-wrap:wrap}.bar-chart{gap:8px}.integration-strip{font-size:11px}.heading .actions{flex-wrap:wrap}}
/* Phác đồ và sổ thu tiền */
.filter-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;align-items:end}.filter-grid .actions{grid-column:1/-1}.form-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.wide-dialog{width:min(800px,calc(100vw - 32px));max-height:90vh;overflow:auto}.service-checks{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;max-height:260px;overflow:auto}.checkbox-label{display:flex!important;flex-direction:row!important;align-items:center;gap:9px;font-weight:400}.checkbox-label input[type=checkbox]{width:18px;height:18px;flex-shrink:0}.checkbox-label small{display:block;color:var(--muted)}fieldset{border:1px solid var(--line);border-radius:12px;padding:16px;margin:16px 0}legend{padding:0 6px;font-weight:650}.money-preview{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;background:#f0f6f3;border-radius:12px;padding:18px;margin:16px 0}.money-preview b{display:block;margin-top:6px;font-size:20px}.debt-text{color:#a95a26}tfoot{background:#f0f5f1}tfoot th{text-align:left;padding:15px 12px}td small{display:block;color:var(--muted);font-size:12px;margin-top:5px}summary{cursor:pointer;font-weight:600}details.panel summary{padding:6px 0}.void-row{opacity:.55}.void-row td:nth-child(5){text-decoration:line-through}.package-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.package-card{border:1px solid var(--line);border-radius:12px;padding:20px}.package-card small{display:block;color:var(--muted)}.package-card ul{padding-left:20px;color:var(--muted)}[hidden]{display:none!important}
@media(max-width:760px){.filter-grid,.form-columns,.service-checks,.package-grid{grid-template-columns:1fr}.money-preview{grid-template-columns:1fr}.filter-grid .actions{flex-wrap:wrap}.wide-dialog{padding:18px}}
.customer-nav{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:24px}.customer-nav a{font-size:12px}.progress-track{height:8px;border-radius:8px;background:#e6ece8;overflow:hidden}.progress-track i{display:block;height:100%;background:var(--green)}.call-history{display:flex;gap:14px;border-bottom:1px solid var(--line);padding:18px 0}.call-number{border-radius:50%;width:34px;height:34px;flex-shrink:0;background:#edf3ef;display:grid;place-items:center;font-weight:700}.call-history small{display:block;color:var(--muted);margin-top:7px}.call-history p,.report-preview,.notification-body{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.8}.payment-queue-card .panel-title{align-items:flex-start}.callback-flag{color:#a95a26}.empty-state{padding:45px;text-align:center}.empty-state .primary{display:inline-block;margin-top:15px}.notification-body{max-width:420px;min-width:200px}.report-preview{background:#eff5f1;padding:18px;border-radius:12px;font-size:13px}
a.primary,a.secondary{display:inline-flex;align-items:center;justify-content:center;line-height:1.4}.panel-title a.primary{color:#fff}.package-card>.field-note,.panel>form+.field-note{margin-top:14px;margin-bottom:0}

#upgrade-change-dialog{width:min(1120px,calc(100vw - 32px));max-width:calc(100vw - 32px)}#upgrade-change-rows select{min-width:240px}#upgrade-change-rows .change-sessions{width:90px}#upgrade-change-rows .change-delta{width:150px}